House Manager

Responsible for: Project Workers, Bank Project Workers, Volunteers and other Support Staff (as recruitment progresses)

Reports to: CENS Manager

Based at: CENS, 39-41 Alexandra Road, Colchester

Hours of work: 37.5 hours per week. Monday-Friday (you must be able to work flexibly between 8am – 10pm for the first 6 months)
Salary: £32,000 p/a

The role:

As House Manager you will be managing a team which provides support to our 17 homeless service users in the main project and 4 clients in our own move on annexe. You will be solely responsible for the recruitment of landlords in the private rented sector and referring suitable clients to appropriate accommodation. You will work with various agencies including Local Authorities around Essex to ensure that all accommodation options are investigated and people are able to move back to their areas and ensure that the necessary support networks are in place to continue the work we do at CENS. You will have knowledge of the welfare system and ensure that clients receive full assessments regarding the affordability of the property offered in order to sustain the tenancy offered. This will be done in conjunction with the courses and sessions run internally/externally. You will manage and monitor all housing and support plans for the residents alongside the Project Workers. You will ensure the safe and effective running of the “household” and review clients on a weekly basis to monitor their progression and to extend licences where necessary. In the role as House Manager you will be trained to deputise for the Manager in their absence and ensure the project continues to run smoothly. You will liaise with the Board of Trustees where necessary and may be required to attend meetings out of office hours.

Main responsibilities:

  • Your key responsibilities will include :
    • Service delivery of high quality care, support and housing management
    • Performance management, supervision and support for staff and volunteers including delivering training and managing both the staff and volunteer rota in-line with risk assessments.
    • Ensure compliance of health and safety in the building and ensuring that we have relevant risk assessments in place
    • Maintaining client satisfaction and relationships with internal and external stakeholders
    • Client Participation
    • Property Budget management
    • Ensuring clients facing homelessness are dealt with appropriately and given housing advice.
    • Finding solutions to help clients’ find suitable alternative housing including responsibility of referring and managing our move on accommodation
    • Carrying out interviews on homelessness clients and offering alternative housing options.
    • Responsible for the licences of the main house and also the move on annexe.
    • Managing the social media accounts and updating them accordingly working with the Trustees taking the lead with this portfolio.

Person-profile:

CENS is committed to continuous improvement in the delivery of services to its clients. The House Manager will be able to respond to changing circumstances and client needs. They will need to be caring, non-judgemental, flexible and sensitive and able to empathise in a respectful and positive way with people as well as being committed to promoting Equal Opportunities.

A satisfactory DBS check will be required.

An understanding of and commitment to Safeguarding and promoting the health and wellbeing of homeless people is a prerequisite to this role.

Skills:
Good inter-personal and communication skills including good letter/report writing and good recording /filing skills.
Ability to find practical solutions to problems
Ability to use initiative to form and maintain working relationships with hard-to-reach people.
Ability to focus on the needs of the client, treating each as an individual.
Able to work alone as well as part of a dedicated team, as appropriate.
Able to work under pressure with sometimes challenging people.
Able to adapt to changing work routines.

Closing date is Friday 16th April 2021.

Applications should be made in writing including details of your experience and how you are the right person for this post with an accompanying CV and sent to marina.woodrow@colchesternightshelter.org.uk

Please clearly state which post you are applying for in the subject box.

Weekend Project Worker

Reports to:  House Manager

Based at:  CENS

Hours of work: Dayshifts available on Saturday & Sunday: Morning 9.30am – 12.30 pm (3 hours) and/or Afternoon: 12pm-7pm (7 hours)

Salary: £10.00 per hour

The role:

 As Weekend Project Worker you will be undertaking key working activities such as referrals, interviews and booking in clients, including housing management activities such as finances, resettlement and health and hygiene. You will also assist our clients to develop and care for themselves by providing advice and guidance on personal care and relevant life skills. 

Main responsibilities:

  1. To ensure a high standard of health, safety and security at CENS. (This will include dealing with clinical waste)
  1. To create and maintain a calm and settled environment at the project during the weekend and responding to emergencies as required
  1. To maintain high standards in relation to Safeguarding and establishing empathic, positive and trusting professional relationships with clients whilst respecting boundaries.
  1. To encourage and enable individuals to recognise, accept and successfully cope with the responsibilities which living at CENS entails, particularly involving the terms of their Licence Agreement.
  1. To take personal responsibility for own Health, Safety and Welfare and that of colleagues and volunteers in the workplace.
  1. Understand, implement and comply with all of CENS’s policies and procedures

and to lead by example and provide any other support to assist in the smooth running of the project.                  

Key Tasks:

Security & Housing management:      

  1. Carrying out all relevant Health and Safety and Fire Safety checks at specified periodic intervals.
  2. Monitor communal and staff first aid kits
  3. Monitor and maintain the security of the building, assisting all clients in developing appropriate boundaries with fellow service users and volunteers.
  4. Monitor and maintain an appropriate banned person list, liaising with other agencies as required.
  5. Inspect, risk assess and clean and clear void bed spaces, reporting damage if appropriate.
  6. Ensure completion of Housing Benefit e-claims and that appropriate evidence is collected and submitted if required.
  7. Monitor individual clients’ rent accounts, collect payments and complete relevant paperwork to ensure financial transparency and take action to reduce arrears.

Support: 

  1. Conduct full risk assessments on new clients and induct new people completing full admission pack.
  2. Assist with client support and gather information on past housing, support needs, education, work history etc to help formulate support plans.
  3. Refer to the Personal Development Worker for planned group and one-to-one support and guidance in practical life skills, for example:
    Job Club; Drug and Alcohol Support Session; Budgeting; Cooking club; Music Session; Pre-Tenancy Workshops; Conflict Management
  4. Promote resident involvement at local and service level.
  5. Inputting into databases and spreadsheets and keeping records and any other administrative duties as required
  6. Work as part of a team providing appropriate support on a flexible basis. Liaising with other Project Workers to ensure that client cases are progressing within the agreed time scale.
  7. Attend and contribute to monthly staff meetings and act on decisions agreed there, and attend regular supervision with the House Manager.
  8. Duties will be subject to review and may be amended according to the needs of the developing service.

Person-profile:

CENS is committed to continuous improvement in the delivery of services to its clients. The Weekend Project Worker will be able to respond to changing circumstances and clients’ needs. They will need to be caring, non-judgemental, flexible and sensitive and able to empathise in a respectful and positive way with people as well as being committed to promoting Equal Opportunities.

 A satisfactory DBS check will be required.

 An understanding of and commitment to Safeguarding and promoting the health and wellbeing of homeless people is a prerequisite to this role.

Closing date is Friday 16th April 2021.

Application should be made in writing with an accompanying CV and sent to marina.woodrow@colchesternightshelter.org.uk

 Please clearly state which post you are applying for in the subject box.

 

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