Reports To:                       Manager

Based At:                          Colchester Night Shelter

Hours of Work:                 37.5 hours per week. Monday-Sunday (hours to be agreed)

Contract Length:              9 months initially with a possibility of extending

Salary:                               £21,000 per annum pro rata

Colchester Night Shelter is looking for a suitably qualified and experienced Drug and Alcohol Support worker to contribute to the development of Colchester Borough Council’s Outreach Worker, whilst making lasting changes to the local community. Individuals will need to be motivated, enthusiastic, committed and driven in order to meet the expectations of this challenging and rewarding role. The post holder will support homeless adult service users to enter the project and move through substance misuse services and increase their opportunities to achieve sustainable treatment outcomes within Colchester.

You will be committed to a positive, holistic and empowering approach to case management and  co-ordination and will work with service users to initiate recovery from drug and alcohol dependence, to enable service users to build their own recovery plan and to support them to move into a Night Shelter bed and in time into secure housing and long-term sustained recovery and  social (re)integration.

The Drug and Alcohol Support Worker will carry a case load and provide risk assessments, comprehensive individual support plans, risk management and support access to assisted recovery, provide in-reach services and deliver 1-1 brief intervention sessions as required. They will also need to provide general support to a high standard for the client group.

CENS are committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish and we are committed to ensuring the safeguarding and wellbeing of vulnerable adults, and all applicants will be required to demonstrate understanding of and commitment to best safeguarding practice.

Applicants must be fully experienced and familiar with this type of setting.

Applicants must be able to multi task and work on own initiative while adhering to CENS Policies and Procedures within a very demanding setting.

This is an exciting opportunity for the right person.


  • To engage effectively with the client group
  • To meet the needs of CENS premises/property security
  • To liaise effectively and co-operatively with colleagues and the Local Authority Outreach Team
  • To undertake regular training and supervision sessions in-house and externally
  • To comply with CENS policies, procedures and terms and conditions
  • To have good time keeping and attendance
  • To have good general and overall conduct and presentation
  • Any other duties and responsibilities expressed and implied which arise from the nature and character of the post within the Organisation.
  • Escorting clients off site to meetings and appointments


  • Client work
  • To deliver a range of substance misuse and related services, provide advice, information, training and interventions to clients and possible new referrals
  • To undertake structured group work sessions, as well as one to ones. Assessing and prioritising each individual’s support needs.
  • To answer the phone when required and ensure all messages are passed on to relevant colleagues
  • To ensure all client medication and prescriptions are dealt with appropriately
  • To have an enhanced DBS clearance

Networking and Liaison

  • To develop and maintain supportive working relationships with colleagues and promote a team working approach at all times

House Duties

  • To perform occasional overnight duties as and when required
  • To carry out light cleaning and tidying duties as necessary

General Duties

  • To maintain the working environment in line with health and safety requirements
  • To take part in staff meetings and supervision sessions as required by the manager
  • To actively participate in training, development and supervision
  • To work within a team context, recognising the dynamics and responsibilities of each team member
  • To undertake any other duties that may from time to time reasonably be requested
  • To be computer literate



Relevant qualification

Proven experience

A flexible open approach and proven communication skills

Administration skills

Confidence to work on own initiative as well as part of the team

Knowledge of health and safety, including assessing high-risk situations for clients

An empathic and non-judgmental attitude

A commitment to CENS values and mission

An ability to effectively work with people regardless of their ethnic, cultural and social backgrounds, their gender, age, religious belief, disability and sexual orientation

Personal Qualities

Ability to work as part of  a team

Good communication skills

Ability to respond flexibly to the demands of the post

Ability to make a personal investment in the development and success of CENS


  • Drug and Alcohol Support Environment: 2 years (Required)

License or certification:

  • NVQ Level 2 or 3 in Health & Social Care (Required)


Full clean driving license


Applications can be made either in writing or email with CV to Marina Woodrow, 39/41 Alexandra Road, Colchester CO3 3DF,

Closing date 16th November 2018

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