The Colchester Emergency Night Shelter is committed to helping single people who are experiencing homelessness get back on track and into accommodation.

An open and honest relationship with our clients is very important to us, as is our commitment to protecting your personal information and rights as a person.


If you access our website:

We use cookies on our website to help you navigate around the pages. We do not store any personal information in them. They are used simply to help you navigate around the website.

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


If you are a resident at the Night Shelter:

We hold and process your information under what is called a Legitimate Interest, which we have justified with what is called a Balancing Document, which is available on request. This means we will collect information from you whilst you stay with us without asking for consent because we cannot support you without collecting your personal information.

We work with many partner agencies such as housing providers, doctors, referral panels, landlords, mental health support agencies, education providers, drug and alcohol support services, and the DWP. We will seek your explicit consent to contact these agencies when you come to stay at the shelter. We will not share your information with anyone other than those people or agencies that you have agreed with us. This includes family and friends.

It is important to us that the information we hold about you is accurate and up to date. You have the right to view, amend (to correct errors), or delete your information. You should email your request to our Data Protection Officer, Rusel Broadway on to arrange to do any of these. If you are a resident at the shelter you can arrange a meeting with him through any member of staff.

If you stay at the shelter, then when you use our Wi-Fi we may collect data about:

  1. a) The websites and applications which you access; and
  2. b) Your usage by access time, frequency and location.


Our Privacy Policy is under regular review on a monthly basis and is subject to change. The last change or review was in May of 2018.

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